Holy City Med LLC complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

1. Our Commitment

Holy City Med LLC complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

2. What This Means in Practice

Holy City Med:

Provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and written information in other formats
Provides free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages
Applies the same clinical standards, wait times, and pricing at both our West Ashley and North Charleston clinics, to every patient

If you need any of these services, ask any member of our team, or call us on 843-465-9248.

3. If You Believe We Have Discriminated

If you believe that Holy City Med has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with us:

Holy City Med LLCWest Ashley: 2039 Savannah Hwy, Charleston, SC 29407
North Charleston: 5479 N. Rhett Ave, North Charleston, SC 29406
Email: [email protected] · Phone: 843-465-9248

You can file a grievance in person, by post, by phone, or by email. If you need help filing a grievance, we will help you. Filing a grievance with us does not affect your care, and we will not retaliate against you for raising a concern.

4. Filing a Civil Rights Complaint

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal at ocrportal.hhs.gov, or by post or phone at:

U.S. Department of Health and Human Services200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201
Phone: 1-800-368-1019 · TDD: 1-800-537-7697

Complaint forms are available at hhs.gov/ocr.

5. Language Assistance

Language assistance services are available free of charge. Call 843-465-9248.

Español: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 843-465-9248.

Tiếng Việt: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 843-465-9248.

6. Contact Us

Questions about this notice? Contact: